At Cheap Cyclo Frenzy, we stand by our tools like we stand by our wheels – with complete confidence. But we understand that sometimes a part doesn’t fit or a tool isn’t quite what you needed. That’s why we’ve designed our returns process to be as smooth as a well-greased chain.

Our Returns Promise

We offer a 15-day returns window from the date you receive your order. All items must be:

  • In original packaging (like keeping your tools in their proper cases)
  • Unused and in resalable condition (no grease marks or workshop wear)
  • Accompanied by proof of purchase (your order number works perfectly)

Note on Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:

  • Opened lubrication products (the bicycle equivalent of toothpaste – you can’t put it back in the tube)
  • Custom or special order tools (these are made to your specifications like a bespoke frame)
  • Any items showing signs of installation or use (we can tell if a wrench has been turned, just like you can spot a used chainring)

The Returns Process (Step-by-Step)

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below to make it quick.
  2. Wait for Approval: Our team will respond within 2 working days (faster than adjusting a derailleur) with return instructions.
  3. Package Securely: Repack the item in its original packaging with all included materials (tools deserve proper protection).
  4. Ship It Back: Send the package to our Leeds workshop using a tracked service (we recommend the same care you’d use shipping a carbon frame).
  5. Inspection: We’ll check the item upon arrival (with the precision of checking bearing play).
  6. Refund or Exchange: Once approved, we’ll process your refund or ship your replacement.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect (in which case we’ll cover the costs like a good warranty). For exchanges, we’ll cover the outbound shipping of your replacement item.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (about the time it takes to true a wobbly wheel)
  • Refund Method: Your original payment method (like reversing a pedal stroke)
  • Appearance in Your Account: Allow 5-10 business days depending on your bank or payment provider (about as long as international shipping sometimes takes)

For PayPal payments, refunds typically appear within 24 hours of processing.

Exchanges

Need a different size or model? The process is the same as returns – just let us know in your email what you’d like instead. We’ll ship your replacement as soon as we process your return (no waiting for us to receive it first if you’re in a hurry).

Return Request Template

Copy and paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Cyclo Frenzy Team, I’d like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Please specify – e.g., incorrect item, changed mind, etc.] For exchanges, I would like: [Specify replacement product if applicable] I confirm the item(s) are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If your tools arrived damaged or incorrect (which should be as rare as a skipped chain on a new bike), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement faster than you can say “bottom bracket”.

Pro Tip: For valuable items, consider recording yourself unboxing the package – it helps us resolve any shipping damage claims quickly with carriers.

Still Have Questions?

Our customer service team is ready to help at [email protected]. We respond quicker than a well-indexed gear shift!