Last updated: [Insert Date]

Welcome to Cheap Cyclo Frenzy! These Terms and Conditions outline the rules for using our website and purchasing our bike tools. By accessing our site or making a purchase, you agree to these terms – just like you’d agree that properly maintained tools make for better bike repairs!

1. Who We Are

Cheap Cyclo Frenzy Store (operating at www.cyclofrenzy.com) is your go-to online shop for quality bike tools, serving home mechanics and professional wrenches alike.

Registered Address: 39 Kirkgate, Leeds, GB LS4H 8DJ

Contact: [email protected]

2. Our Customers

Our tools are designed for:

  • DIY bike enthusiasts who love maintaining their own rides
  • Professional mechanics who demand reliable tools
  • Workshops needing quality equipment without the premium price tag

Note: We currently ship to most regions except some Asian countries and remote areas. If you’re unsure about delivery to your location, just ask!

3. Website Use

Your Responsibilities:

  • Provide accurate information when creating accounts or making purchases
  • Don’t misuse our site (no automated scraping, hacking, or other funny business)
  • You must be at least 18 to purchase tools from us

Our Content:

All product images, descriptions, and website content belong to us. You can’t reuse them without permission – just like you wouldn’t want someone borrowing your favourite torque wrench without asking!

4. Products & Pricing

What We Sell:

We offer a carefully selected range of bike tools including:

  • Brake tools
  • General tools
  • Headset tools
  • Multitools
  • Pumps
  • Storage solutions
  • Transmission tools

Product Information:

  • We strive for accuracy in descriptions and images, but slight variations may occur
  • Prices are in GBP and include VAT where applicable
  • We may change prices without notice (though we’ll honour the price at time of order)

5. Ordering & Payment

How to Order:

  1. Select your tools (like choosing the right spanner for the job)
  2. Proceed to checkout
  3. Enter shipping details
  4. Choose payment method
  5. Review and confirm your order

Payment Options:

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Your payment is processed securely – we don’t store your full card details.

Order Confirmation:

You’ll receive an email confirmation faster than you can true a wheel! Check it carefully and contact us immediately if anything looks wrong.

6. Shipping & Delivery

Processing Time:

We’ll get your tools ready to roll in 1-2 working days (unless otherwise noted).

Shipping Options:

Option Cost Carrier Delivery Time
Standard £12.95 DHL/FedEx 10-15 days after dispatch
Free Shipping Free (orders over £50) EMS 15-25 days after dispatch

Delivery Issues:

If your tools haven’t arrived within the estimated timeframe, contact us. We’ll track them down with the persistence of finding that dropped bearing!

7. Returns & Refunds

Our Returns Promise:

We offer a 15-day returns window from when your tools arrive. Here’s the fine print:

What Can Be Returned?

  • Items in original packaging (tools deserve their proper cases)
  • Unused and in resalable condition (no grease marks or workshop wear)
  • With proof of purchase (your order number works perfectly)

Non-Returnable Items:

  • Opened lubrication products (like trying to put toothpaste back in the tube)
  • Custom or special order tools
  • Items showing signs of installation or use

The Returns Process:

  1. Email us at [email protected] within 15 days
  2. Wait for our return approval (within 2 working days)
  3. Package items securely in original packaging
  4. Ship to our Leeds workshop using a tracked service
  5. We inspect upon arrival (with the precision of checking bearing play)
  6. Receive your refund or exchange

Refund Details:

  • Processing time: 3-5 business days
  • Refund method: Original payment method
  • Bank processing: Allow 5-10 business days
  • PayPal refunds: Typically within 24 hours

8. Warranties & Liability

Product Quality:

We stand behind our tools like a good repair stand! All products come with a standard manufacturer’s warranty unless otherwise stated.

Our Liability:

While we take as much care with your order as you would with a carbon frame, we’re not liable for:

  • Consequential damages from tool use
  • Issues caused by improper use
  • Events beyond our reasonable control

9. Privacy

We handle your data with the same care you’d use handling precision bearings. See our separate Privacy Policy for details.

10. Changes to These Terms

We may update these terms occasionally – we’ll post changes here with a new “last updated” date. Continued use means you accept the changes.

11. Contact Us

Questions about these terms? Contact us at [email protected] – we respond quicker than a well-indexed gear shift!